Sabrina Frangenberg is our expert for customer service projects in the insurance industry.

Her main area of expertise is the implementation and optimization of satisfaction measurements and quality management systems.

She has more than fifteen years of professional experience in an insurance company. In the insurance company she has worked in several customer service units and various stategic functions with project management focus.

Sabrina is able to work with agile and traditional project methods. Her strengths are primarily in the coordination and management of projects. She likes to drive pragmatic approaches with a focus on high customer satisfaction.

In addition to her further education as a Bachelor Professional of Insurance and Finance and as quality management officer and she also is certified as  Product Owner (PSPO1) and Scrum Master (PSM 1).